Support policy
SEO-GEO is built to be self-serve. When you need us, there is one channel and clear response times.
How to reach us
Email support@getseogeo.com or use “Contact support” inside the dashboard (it attaches your plan and the page you're on). Monday to Friday, CET business hours.
Response times
- Starter: within 48 business hours
- Professional and Agency: within 24 business hours (priority queue)
- Enterprise: as agreed in your contract
These are times to first response, not to resolution. Incidents affecting everyone are posted on the status page first.
Included
- Questions about how to use any feature
- Reproducible bugs in SEO-GEO
- Billing, invoices, plan changes and cancellations
- Data export and account deletion requests
Not included
- Phone calls, video calls and live chat
- Custom development or integrations not listed in the product
- SEO consulting or strategy for your site
- Fixing third-party services (your CMS, hosting, Google accounts)
Before you write
Most answers are in the Help Center, and ongoing incidents are on the status page.
Refunds
30-day money-back guarantee on all plans: write to support within 30 days of purchase.
Your keys
We will never ask for your passwords or API keys. If you paste one, the dashboard form refuses the message.